It's All About The Experience

A blog about managing and improving customer experience and improving profits.

A change consultant's thoughts on how management will change as a result of the COVID-19 pandemic. How can your company leverage the threats and opportunities that arise?

Tagged With: #postcovid19 #strategytoexecution / 119 Views

Small Company + Big Data = Huge Impact

Learn how even small companies can use data to improve marketing and find new customers.

Tagged With: Facebook Marketing, Marketing, Nonprofit marketing, Big Data, CRM, Social Media Marketing / 296 Views

Customer Relationship Management Not Just for Big Business

Whether your company is large or small, starting a CRM is easier than you think and more important than you ever dreamed. Originally published November 10, 2016

Tagged With: Customer Relationship Management, CRM, CRM in small companies, improving profits / 2526 Views