It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


AI In CX Improvement? Five Great Examples
AI In CX Improvement? Five Great Examples
How is AI being applied to improve customer experience in large organizations? This blog article provides five examples of approaches that may apply in yours!

8 Innovative Ways to Improve Customer Retention Using Email
8 Innovative Ways to Improve Customer Retention Using Email
The right email message on the right topic at the right time can bring customers back. Learn how eight innovative companies use email to improve customer retention.

Six Ways A Strong Brand Improves Profits
 Six Ways A Strong Brand Improves Profits
Most of us find the notion of "brand" hard to define, but we know a strong brand when we see one. How does a strong brand make a company better off? Here are six common-sense ways a strong brand can improve profits.