It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


8 Innovative Ways to Improve Customer Retention Using Email
On February 4, 2024 in Branding, Conversion Improvement, Customer Service, Digital Marketing, New Product Development, Product Management, Profit Improvement, Research, Retention by Ron Ryan Ron Ryan
8 Innovative Ways to Improve Customer Retention Using Email
The right email message on the right topic at the right time can bring customers back. Learn how eight innovative companies use email to improve customer retention.
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The Difference Between Primary, Secondary, and Peer-Reviewed Sources (And Where Chatbots And AI Fit In)
On October 2, 2023 in New Product Development, Online Learning, Research by Ron Ryan Ron Ryan
The Difference Between Primary, Secondary, and Peer-Reviewed Sources (And Where Chatbots And AI Fit In)
A Management Consultant and Adjunct College Instructor reflects on the changing nature of research in light of the advancement of AI and Chatbots.
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Tagged With: Research, Bard, Bing, Chat Gpt, Chatbots, Information Authority, Microsoft Bing Chat, Online Learning, Peer-Reviewed, Primary Sources, Search Engines, Secondary Sources