It's All About The Experience

rss

A blog about managing and improving customer experience and improving profits.


You've Been Laid Off. What Now?
You've Been Laid Off. What Now?
The third in a series of articles on layoffs, this piece walks through the essential steps you must take when you are laid off.

The Difference Between Primary, Secondary, and Peer-Reviewed Sources (And Where Chatbots And AI Fit In)
The Difference Between Primary, Secondary, and Peer-Reviewed Sources (And Where Chatbots And AI Fit In)
A Management Consultant and Adjunct College Instructor reflects on the changing nature of research in light of the advancement of AI and Chatbots.