It's All About The Experience

A blog about managing and improving customer experience and improving profits.

AI In CX Improvement? Five Great Examples

On March 12, 2024 in Artificial Intelligence, Conversion Improvement, Customer Complaints, customer experience, Customer Relationship Management, Customer Service, Product Management, Profit Improvement by Ron Ryan

AI In CX Improvement? Five Great Examples

How is AI being applied to improve customer experience in large organizations? This blog article provides five examples of approaches that may apply in yours!

Tagged With: Artificial Intelligence, Customer Experience, CX Improvmeent, Machine Learning, Natural Language Processing

The Seven Deadly Sins of Customer Experience

On February 27, 2018 in customer experience, Retention by Ron Ryan

The Seven Deadly Sins of Customer Experience

Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.

Tagged With: 7 deadly sins, customer experience, customer loyalty, profits