It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


Eight Digital Marketing Technologies That Can Improve Retention
On January 29, 2024 in Conversion, Conversion Improvement, Customer Complaints, customer experience, Customer Relationship Management, Customer Service, Digital Marketing, New Product Development, Profit Improvement, Retention, Social Media by Ron Ryan Ron Ryan
Eight Digital Marketing Technologies That Can Improve Retention
Marketing has undergone a digital revolution over the past decade. Most have focused on new customers. This blog article treats 8 technologies that can help you hang on to existing customers.
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Tagged With: Big Data, Complaints Management, Conversion, CRM, Cross-selling, Customer Retention, Digital Marketing, Email, Email Marketing, Growth Marketing, Integration, Loyalty Marketing, Marketing Automation, Marketing Reporting, Personalization, Remarketing, Upselling
8 Questions A Product Manager Should Ask About A New Product
On February 7, 2022 in New Product Development by Ron Ryan Ron Ryan
8 Questions A Product Manager Should Ask About A New Product
Most new products fail. Here are eight questions that Product Managers can ask to assure Product Success.
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Tagged With: Business Models, Buyer Personas, Customer Retention, New Product Legal Issues, Product Development, Product Management, Solving the Right Problem, User Testing