It's All About The Experience

A blog about managing and improving customer experience and improving profits.

The Seven Deadly Sins of Customer Experience

On February 27, 2018 in customer experience, Retention by Ron Ryan

The Seven Deadly Sins of Customer Experience

Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.

Tagged With: 7 deadly sins, customer experience, customer loyalty, profits

Of Good and Bad Retention Methods

On February 27, 2018 in customer experience, Customer Service, Retention by Ron Ryan

Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.

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